This policy outlines the terms for shipping and delivery of products purchased through our platform.

1. The orders for the user are shipped through registered domestic courier companies and/or speed post only.

2. All orders are processed within 1-2 business days after payment confirmation. Please note that in some cases the orders are not processed or shipped on weekends or public holidays by our shipping partner.

3. The Orders will shipped within 7 working days from the date of the order or payment and delivering of the shipment, subject to courier company / post office norms.

4. We strive to ensure timely delivery of your orders. Our shipping process is handled by trusted third-party logistics partners like Shiprocket and Shadowfax, ensuring a smooth and reliable experience.

   Estimated Delivery Timeframes:

   • Standard Delivery : 4-7 business days (depending on location)
   • Express Delivery : 1-3 business days (available for selected locations)
   • Remote Areas : May take up to 15 business days

   Additional Information:

   • Delivery times may vary due to unforeseen factors such as weather conditions, strikes, or high-demand periods.
   • Once your order is shipped, you will receive a tracking ID via email/SMS to monitor your delivery status.
   • If you experience any delays or issues, please contact our support team at support@yosai.org

   We appreciate your patience and trust in us!

5. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority.

6. Delivery of all orders will be made to the address provided by the buyer at the time of purchase.

7. Delivery of our services will be confirmed on your email ID as specified at the time of registration.

8. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.