Refund Policy

Policy Overview

This policy outlines the terms for cancellations and refunds of products/services purchased through our platform.

Order Cancellations
Cancellation requests must be made within 48 hours of purchase. Requests may be denied if:
- Merchant has initiated shipping process
- Product is already out for delivery
Damaged/Defective Products
Report issues within 48 hours of delivery. Our team will initiate investigation within 24 business hours.
Product Expectations
Discrepancies must be reported within 48 hours of receipt. Resolution options include replacement or store credit.
Manufacturer Warranties
Warrantied products should be addressed directly with manufacturers. We provide assisted RMA processing.
Refund Processing
Approved refunds are processed in 1-2 business days via original payment method. Allow 7-10 business days for bank processing.

For urgent queries:
support@yosai.org•24/7 Chat Support